Your privacy matters to us. This Privacy Policy explains exactly what personal information k1gem collects from registered players in Pakistan, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own data. We are committed to handling your information with transparency, care, and full accountability.
Your Data, Our Responsibility
Here is a plain-language summary of the most important things you should know about how k1gem handles your personal information. Please read the full policy below for complete details.
k1gem only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect information we do not need, and we never sell your data to third-party marketers.
All data transmitted between your browser or device and the k1gem platform is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and CNIC information — is stored using AES-256 encryption standards.
Registered k1gem players have the right to access, correct, and request deletion of their personal data. You can also request a portable copy of your data or restrict how it is processed. Contact our support team to exercise any of these rights.
k1gem shares personal data only with regulated service providers essential to operating the platform — including payment processors, KYC verification partners, and game providers. All third-party partners are contractually bound to handle your data securely.
k1gem uses essential session cookies to keep you logged in securely, along with analytics cookies to improve platform performance. We do not use third-party advertising cookies. You can review and manage cookie preferences at any time through your browser settings.
k1gem's data practices are aligned with GDPR principles and international gaming regulatory standards. We maintain a clear data retention schedule and conduct regular internal reviews of our data protection procedures to ensure ongoing compliance.
k1gem is an online casino and sportsbook platform operating at k1gem.net, designed specifically for players in Pakistan. The platform offers cricket betting, PSL odds, live casino games, and a wide selection of high-RTP slots. For the purposes of this Privacy Policy, "k1gem", "we", "us", and "our" refer to the operator of the k1gem platform and all entities responsible for processing personal data collected through k1gem.net.
k1gem acts as the data controller in respect of all personal information collected from registered players and website visitors. As data controller, we are responsible for deciding why and how your personal data is processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.
Data Controller Contact: If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you can reach our Data Protection team via the 24/7 live chat on the platform or by emailing [email protected]. Email addresses are displayed as plain text and are not clickable links.
k1gem collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main categories of data we collect and specific examples within each category.
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Account registration and KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad) | Account registration and profile updates |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, USDT wallet address, deposit and withdrawal history | Deposit, withdrawal, and payment processing |
| Transaction Data | Bet history, game session records, win/loss records, bonus usage, wagering activity | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatic collection on every visit |
| Usage Data | Pages visited, games played, features used, click patterns, navigation paths | Automatic collection via analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, loss limits, self-exclusion status, cooling-off periods | Use of responsible gaming tools |
Special Category Data: k1gem does not intentionally collect special category data (e.g. health data, political opinions, religious beliefs). However, responsible gaming interactions may sometimes reveal information about a player's wellbeing. Any such information is treated with the highest level of confidentiality and used only to provide appropriate support.
k1gem collects personal data through the following channels and mechanisms:
You directly provide us with personal data when you create an account, complete KYC verification, make a deposit or withdrawal, use a responsible gaming tool, contact support, participate in a promotion, or update your account profile. This is the primary source of identity, contact, and financial data we hold about you.
When you visit k1gem.net, our systems automatically collect technical and usage data including your IP address, device identifiers, browser characteristics, and session behaviour. This data is collected using server logs, session tracking, and first-party analytics tools. We do not use third-party advertising trackers.
When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, our payment processing partners share transaction confirmation data with k1gem for the purpose of crediting your account and maintaining financial records. k1gem does not store raw card numbers or full bank credentials.
To comply with our identity verification obligations, k1gem works with regulated KYC verification service providers. These partners process your CNIC data and return a verification result to k1gem. The full CNIC scan is retained by k1gem in encrypted storage in accordance with our data retention schedule.
k1gem uses your personal data for the following clearly defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:
Under GDPR-aligned data protection principles, every instance of personal data processing must rest on a valid legal basis. k1gem processes your personal data on the following legal bases:
Processing your identity, contact, financial, and transaction data is necessary for k1gem to perform the contract we have with you — namely, operating your player account and providing access to our gaming and sportsbook services. Without this processing, we cannot provide the service.
KYC verification, AML monitoring, and the retention of financial records are required by our international gaming license and applicable regulations. k1gem must process personal data to fulfil these legal obligations regardless of your preferences.
k1gem processes technical data and usage data on the basis of legitimate interests — specifically our interest in maintaining a secure, fraud-free platform and continuously improving the service for all players. We have conducted legitimate interests assessments to confirm that this processing does not override your rights and freedoms.
Where processing is based on consent — for example, sending promotional emails or PSL betting notifications — we will always ask for your explicit consent before doing so, and you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Your Consent Choices: You can manage your marketing and promotional communication preferences at any time through your account settings dashboard under the Notifications section, or by contacting k1gem support via live chat.
k1gem does not sell your personal data to third parties. We share personal data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:
Data Processing Agreements: All third parties who process personal data on k1gem's behalf are required to sign a Data Processing Agreement (DPA) that mandates GDPR-aligned data protection standards, restricts further sharing, and requires the return or deletion of data upon termination of the relationship.
As an internationally licensed online gaming platform, k1gem may transfer personal data to servers or service providers located outside of Pakistan. Where such transfers occur, k1gem ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Safeguards used for international data transfers may include Standard Contractual Clauses (SCCs) as approved under GDPR frameworks, binding corporate rules where applicable, or transfers to jurisdictions that have been recognised as providing adequate data protection standards.
If you would like more information about the specific safeguards applied to international transfers of your personal data, please contact the k1gem Data Protection team via live chat or at [email protected].
k1gem retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our regulatory or legal obligations. The table below sets out our standard retention periods by data category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years from account closure | AML / regulatory obligation |
| Financial & Transaction Data | 7 years from transaction date | Financial record-keeping regulation |
| Contact Data | Duration of account + 2 years | Contractual / legitimate interests |
| Technical & Usage Data | 13 months rolling | Legitimate interests (security) |
| Support Communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Responsible Gaming Records | 5 years from account closure | Regulatory / duty of care |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Legal obligation (consent records) |
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.
k1gem uses cookies and similar tracking technologies to operate the platform securely and to understand how players interact with it. The following categories of cookies are used on k1gem.net:
k1gem does not use advertising cookies, retargeting pixels, or third-party social media tracking technologies. You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform.
No Advertising Trackers: k1gem has a strict policy against using third-party advertising networks or tracking pixels. Your browsing behaviour on k1gem.net is not shared with any advertising platform, data broker, or social media network.
As a registered k1gem player, you hold a number of rights over your personal data under GDPR-aligned data protection principles. These rights are described below. To exercise any of them, contact k1gem support via live chat or at [email protected]. We will respond to all verified data rights requests within 30 days.
You have the right to request a copy of all personal data k1gem holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal obligations requiring us to retain it.
You may request that k1gem restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection is being assessed.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a machine-readable format and to transfer it to another data controller.
You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to direct marketing at any time, and we will act on this immediately.
Identity Verification for Data Requests: To protect the security of your personal data, k1gem requires you to verify your identity before we process any data rights request. Verification is conducted via your registered mobile number and CNIC confirmation. We will never fulfil a data request sent from an unverified source.
The k1gem platform is strictly intended for individuals aged 21 years and above. k1gem does not knowingly collect, process, or store personal data belonging to individuals under the age of 21 under any circumstances.
All new account registrations require CNIC verification, which confirms both the identity and the age of the applicant. Any account found to have been registered by an individual under the age of 21 will be immediately closed. Any deposits made by an underage player will be returned to the original payment source, and any associated game history or winnings will be voided.
If You Believe a Minor Has Registered: If you suspect that a person under the age of 21 has registered an account on k1gem — including through the use of another person's CNIC — please contact k1gem support immediately via live chat or at [email protected]. We take all such reports seriously and will act swiftly.
k1gem implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, k1gem will notify affected players and the relevant supervisory authority within the timeframes required by applicable regulations.
k1gem reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this policy, k1gem will notify registered players by sending a notification to the email address associated with their account. The updated policy will be published on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the k1gem platform after any update constitutes your acknowledgement of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact k1gem support to request account closure. Any personal data collected prior to the change will continue to be handled in accordance with the policy in effect at the time of collection, unless you consent to the new terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way k1gem processes your personal data, please do not hesitate to get in touch with our Data Protection team through any of the following channels:
k1gem is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with the outcome of your complaint, you may escalate it to the supervisory authority under whose jurisdiction k1gem's international gaming license falls.
Response Commitment: k1gem will acknowledge all data rights requests and privacy complaints within 72 hours of receipt, and will provide a full response within 30 calendar days. Where a request is particularly complex or voluminous, we may extend this period by a further 30 days and will inform you of the extension in advance.
At a Glance
A quick summary of the security and privacy commitments that underpin every player's experience on k1gem.net.
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